Support

We reply to every message, usually within two business days.

Contact us

Email topsol.org@gmail.com, or use Settings → Help & Support in the app, which sends us your message along with your account details so we can look into it directly.

To help us resolve things quickly, include your device model, OS version, and the app version shown at the bottom of the Settings screen.

Common questions

My printer isn't showing up

Printer Pilot discovers printers over your local network. Make sure your phone and printer are on the same Wi-Fi network, and that the printer supports AirPrint (iOS) or Android printing. On iOS, allow local network access when prompted — without it, discovery cannot run. You can re-enable it in iOS Settings → Privacy & Security → Local Network.

Managing or cancelling your subscription

Subscriptions are billed by Apple and Google, so they are managed in your store account rather than in the app. Open Apple subscriptions or Google Play subscriptions. Uninstalling the app does not cancel a subscription.

Restoring a purchase on a new device

Sign in with the same account, then open the Premium screen and choose Restore Purchases. Make sure you are signed in to the same Apple or Google account that made the original purchase.

Turning AI features off

Go to Settings → AI and Privacy. Scanning, OCR, your document library, and printing all continue to work with AI turned off.

Privacy and data requests

For access, correction, export, or deletion requests, email topsol.org@gmail.com. See our Privacy Policy for what we collect, and our account deletion page to close your account.